These Terms of Service ("Terms") govern your use of our website www.woodydream.co.uk and our bespoke furniture services. By accessing our website or engaging our services, you agree to be bound by these Terms. Please read them carefully.
About Woody Dream
Woody Dream is a limited company registered in England serving customers across Surrey and Hampshire.
For any questions regarding these Terms, please contact us at info@woodydream.co.uk or by phone at +44 7476 848469.
Our Services
Woody Dream provides bespoke fitted furniture services including but not limited to:
- Fitted wardrobes and bedroom furniture
- Custom kitchen design and installation
- Office furniture and storage solutions
- Hallway storage and built-in furniture
- Kids' room furniture and storage
- Free home consultations and design services
Consultation and Quotation Process
Our consultation and quotation process is as follows:
- Free in-home consultation to discuss your requirements
- Detailed quotation provided based on your specific needs
- All quotations are valid for 30 days from the date of issue
- Prices may be subject to change due to material cost fluctuations
- Any changes to the original specification may result in additional charges
Orders and Payment
Terms for orders and payment:
- A 50% deposit is required to secure your order and begin manufacturing
- The remaining balance is due upon completion of installation
- Payment can be made by bank transfer, cheque, or cash
- All prices are inclusive of VAT unless otherwise stated
- Late payment may result in additional charges
Manufacturing and Installation
Our manufacturing and installation process:
- All furniture is custom-made to your specifications
- Manufacturing typically takes 4-6 weeks from order confirmation
- We will provide an estimated installation date when manufacturing begins
- Installation is carried out by our professional team
- We will protect your property during installation
- Any damage to existing fixtures will be repaired at no extra cost
Warranty and Guarantees
We provide the following warranties:
- 10-year warranty on all fitted furniture
- 2-year warranty on all hardware and moving parts
- Warranty covers manufacturing defects and workmanship issues
- Warranty does not cover damage caused by misuse or normal wear and tear
- Any warranty claims must be reported within 30 days of discovery
Cancellation and Refunds
Cancellation and refund policy:
- Orders can be cancelled within 48 hours of confirmation for a full refund
- Once materials have been ordered, cancellation will incur charges for materials and any work completed
- Deposits are non-refundable after materials have been ordered
- Custom-made items cannot be returned unless defective
- Any cancellation charges will be deducted from the deposit paid
Limitation of Liability
Our liability is limited as follows:
- Our total liability shall not exceed the value of the order
- We are not liable for any indirect or consequential losses
- We are not responsible for delays caused by circumstances beyond our control
- Any claims must be made within 12 months of installation
- We maintain appropriate insurance for our work
Website Use
By using our website, you agree to:
- Use the website only for lawful purposes
- Not attempt to gain unauthorised access to any part of the website
- Not use the website in any way that could damage or impair its functionality
- Respect our intellectual property rights
- Provide accurate information when contacting us
Privacy and Data Protection
Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.
Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new Terms.
Governing Law
These Terms are governed by and construed in accordance with English law. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the English courts.
Contact Us
If you have any questions about these Terms of Service, please contact us by emailing us at info@woodydream.co.uk or by phone at +44 7476 848469.
Last updated: January 2025